Feedback from a family rafting trip on the South Fork American river.

Hi Jeff -

Thanks for the email. We had a GREAT time ! Our 4 boys (19,15,12,12) LOVED the trip and probably wished we had booked a 2nd day and stepped it up to 3s & 4s! Our oldest even posted a picture from the trip as his Facebook profile picture within 1 day of the trip!

Jeff, we very much enjoyed the trip. From the moment we arrived on site in Lotus, the staff was terrific. We were greeted at our car by Ryan and he was great, got us oriented, started the check-in process, etc. We then signed in and Erin was great as well. The overview discussion and demo were very thorough and well presented. From the moment we hopped in the boat, Joe was fantastic. Not only was he great to talk with and listen too, he had excellent instructions, his demeanor was perfect, and he had control over the raft. Joe was great! The food was perfect. We watched the guides prepare portions of the lunch, and to think that they not only guided us, they made lunch too ! Excellent choices on the spread, variety, and volume. Well planned!

We decided after the experience, and seeing the photos of how much fun we had just had on the trip, that we definitely will come up again and move up to more 3s and 4s. And please, definitely consider contacting us – I know we’ll be interested in another excursion. In fact, we told folks at the office on Monday, and they want the details and my head up there soon!

Congrats on a well organized and well-run crew – top-notch. Please thank the team for making our trip so memorable and enjoyable – you went the extra mile in customer service and we experienced it first hand.

Sincerely,

Steve Richards